How to Contact Us

We are happy to take your calls, emails, faxes and visits to our office in Rowlett!

Address & Phone

Dorian Business Systems, Inc.
3001 Century Drive
Rowlett, TX 75088
P: 214-556-1912
F: 972-272-3980

Our Office Hours

We get here most days about 8:30. Or 9:00 (or 9:15-ish), but occasionally as early as 7:42, but some days as late as 9:48.

We close about 5:00 or 5:20, occasionally as late as 6:00 or even 7:12. Some mornings or afternoons we aren't here at all, but lately we've been here just about all the time. (Except when we are out doing other things, but probably should be here.)

If we are here, we answer the phone, if we're not here, we usually don't answer the phone. But if we do answer the phone you will always get a real person, not a "press one for this." We hate those things too!


Email Contacts

(remove the spaces if copying - we don't like spam either)
Technical Support: charmssupport @ charmsmusic.com
District Purchase Questions: rbaker @ charmsmusic.com
Billing Questions: amberjo @ charmsmusic.com

Our Staff:
Paul Brown: pbrown @ charmsmusic.com
Rebecca Baker: rbaker @ charmsmusic.com
Keith Scally: keith @ charmsmusic.com
Amber Johansen: amberjo @c harmsmusic.com
Linda: lindap @ charmsmusic.com
Elsie: elsiedee @ charmsmusic.com
Jenny: jenny @ charmsmusic.com
Michael Baker: charmsadmin @ charmsmusic.com

 

Tech Support Hours

We provide 24 hour tech support - just not in a row.

PLEASE NOTE:
We are not certified accountants and cannot legally offer accounting or bookkeeping advice such as setting up your budgets, or handling transactions. We only provide the software tools to help you enter and manage your transactions.

Nor are we forensic bookkeepers - please do not ask us to spend hours trying to locate an item in your books, or to explain why a transaction appears the way it does. We do not enter your transactions.

We are happy to identify and fix software bugs, but we are not able to teach you how to keep financial records or undo your mistakes. The best advice we can give is to work with a CPA or professional bookkeeper.