Check to see that your "Content Advisor" is not enabled. Many secure sites (HTTPS), including Charms, encounter difficulties using Internet Explorer due to a Microsoft bug.
Select Tools > Internet Options > Content tab
If the top button reads "Disable" - click that button, enter your password, and click OK.
Log off Internet Explorer and log back in, and then into Charms. It should work perfectly.
Select Tools > Internet Options > Privacy and click the Sites button. Add www.charmsoffice.com to your trusted websites.
If you are a parent or student, be sure you are entering the school code in the Parent/Student Login.
We are happy to try to help you solve the issue. Please email the Charms Support Desk or click on Mr. Blinky on our home page.